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Senior Customer Success Manager - Remote

Posted 6 days ago
Customer Service
Full Time
USA
$121,380 - $156,080/year

Overview

The Senior Customer Success Manager is responsible for serving as a trusted advisor to clients, optimizing their experience with Viz.ai technology, and expanding utilization within health systems.

In Short

  • Serve as the primary contact for customers and build strong relationships.
  • Monitor and optimize customer experience and engagement.
  • Provide ongoing training to users and collaborate with clinical teams.
  • Develop and execute business plans to achieve customer success metrics.
  • Drive contract renewals and expansion of services.

Requirements

  • 8+ years in Customer Success, Sales, or Marketing in healthcare.
  • Strong knowledge of US healthcare systems.
  • Outstanding customer relationship management skills.
  • Excellent verbal and written communication skills.
  • Willingness to travel (20-30%).

Benefits

  • Competitive medical, dental, and vision benefits.
  • 401k plan.
  • Generous vacation policy.
  • Equity options.
Viz.ai logo

Viz.ai

Viz.ai is a pioneering company in the healthcare technology sector, specializing in the application of AI algorithms and machine learning to enhance the speed of diagnosis and care across over 1,700 hospitals and health systems in the U.S. and Europe. Their flagship product, Viz.ai One™, is an intelligent care coordination solution that aids in identifying patients with suspected diseases, informs critical decisions at the point of care, and optimizes care pathways to improve patient outcomes. With a strong focus on oncology, Viz.ai is dedicated to solving real healthcare challenges through innovative AI solutions, product strategy, and effective go-to-market execution, ultimately delivering significant value to patients, healthcare providers, and the broader medical community.

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