Senior Customer Success Manager - Remote

Overview

Procurify is looking for a strategic, customer-obsessed, and results-oriented leader who thrives on building deep relationships and driving long-term value for our customers.

In Short

• Own and grow a strategic book of business valued at $2M+, ensuring customer retention, expansion, and long-term success.
• Build and nurture long-term executive-level relationships to drive customer advocacy, adoption, and expansion opportunities.
• Provide strategic guidance across onboarding, integrations, platform configuration, and ongoing engagement.
• Act as a trusted advisor, providing data-driven insights and strategic guidance to customers to help them achieve their business objectives.
• Proactively improve customer health by continuously showing value and outcomes achieved, identifying and mitigating risks, managing escalations with confidence and implementing retention strategies.
• Drive cross-functional collaboration, aligning customer needs with product, sales, and support teams to improve customer outcomes.
• Identify and execute upsell and expansion opportunities to maximize customer value and contribute to revenue growth.
• Advocate for customer needs while balancing business objectives, ensuring mutually beneficial outcomes.
• Serve as a subject matter expert on best practices for procurement, AP automation, and spend management.

Requirements

• 5+ years of Customer Success experience in SaaS, with a track record of managing and growing a high-value book of business.
• Proven ability to build executive-level relationships and navigate complex customer organizations.
• Strong experience leading multi-stakeholder implementations, rollouts, and change management initiatives.
• Comfortable managing escalations and turning challenges into opportunities for growth.
• A data-driven, strategic thinker who proactively identifies risks and opportunities to drive retention and expansion.
• Excellent communication, negotiation, and presentation skills, with the ability to influence and drive action.
• Passion for customer success, with a customer-centric mindset and a problem-solving attitude.
• Experience in procurement, AP automation, or fintech industries is a plus.

Benefits

• Flexible working: We’re a remote-first organization with flexible working hours.
• Unlimited responsible time off: Work hard, play harder.
• Extended health benefits: Competitive health, vision, and dental package along with an Employee Assistance Program (EAP).
• Community initiatives: Regular volunteer days and education lunch and learns.
• Stock options: Everyone has a chance to own a part of Procurify.
• DEI initiatives: Diversity, equity, and inclusion roundtable with guest speakers.