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Senior Customer Success Manager - Remote

Posted 6 days ago
Sales / Business
Full Time
Canada, USA

Overview

As a Senior Customer Success Manager at Athennian, you'll advocate for clients, drive growth, and ensure they leverage the platform effectively.

In Short

  • Own and build strong relationships with customers.
  • Drive customer renewal and retention, exceeding NDR goals.
  • Identify opportunities for revenue growth.
  • Develop strategies to increase customer engagement.
  • Collaborate with teams for seamless onboarding and training.
  • Manage customer escalations and ensure resolution.
  • Provide analysis and feedback for decision-making.
  • Execute quarterly business reviews with clients.
  • Monitor customer health and mitigate risks.

Requirements

  • 5+ years in a B2B SaaS Customer Success role.
  • Skilled in building strong client relationships.
  • Proactive in client interactions to mitigate churn.
  • Excellent communication skills.
  • Organized and detail-oriented.
  • Familiarity with legal tech and entity management solutions.
  • Willingness to travel based on business needs.

Benefits

  • Opportunity to work in a dynamic team environment.
  • Engage with a diverse client portfolio.
  • Drive strategic initiatives for customer success.
  • Contribute to product development through client feedback.
Athennian logo

Athennian

Athennian is a forward-thinking company dedicated to increasing trust in business by providing innovative solutions for legal, finance, and tax teams. Their platform organizes business entity and corporate structure information, enabling over 370,000 entities worldwide to automate workflows related to ownership, governance, tax, and compliance. Athennian fosters a dynamic startup culture that values collaboration, initiative, and continuous learning, empowering employees to take ownership of their roles and drive measurable results. With a commitment to customer success, the company emphasizes building strong relationships and delivering exceptional service to its clients.

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