Senior Customer Success Manager - Remote

Overview

Brightfield is an AI company that empowers organizations with analytic insights to enhance their competitive advantage through our AI-powered SaaS platform, TDX.

In Short

• Own a portfolio of enterprise accounts, ensuring successful onboarding and adoption.
• Serve as a trusted advisor to customer stakeholders and executives.
• Partner with Sales to identify expansion and upsell opportunities.
• Conduct impactful touchpoints like Quarterly Business Reviews.
• Collaborate cross-functionally to resolve account risks.
• Track and report on customer health and usage trends.
• Champion customer needs internally to influence product direction.
• Develop customer success best practices and tools.
• Contribute to executive engagement and customer advocacy programs.

Requirements

• 8+ years of B2B experience in Customer Success or Account Management.
• Experience in high-growth, global SaaS companies.
• Proven track record of building executive-level relationships.
• Strong communication skills for customer-facing presentations.
• Familiarity with Salesforce and customer engagement tools.
• Experience in Contingent Workforce or Services Procurement is a plus.

Benefits

• Fully remote work environment.
• Focus on flexibility and continuous learning.
• Opportunities for personal growth.
• Inclusive environment celebrating diversity.