Senior Customer Success Manager (EMEA) - Remote

Overview

As a Senior Customer Success Manager at Brightfield, you will be responsible for managing relationships with strategic customers in the EMEA region, ensuring successful onboarding and maximizing customer value.

In Short

• Own a portfolio of EMEA-based enterprise accounts.
• Serve as a trusted advisor and deliver insights to customer stakeholders.
• Partner with Sales for expansion and upsell opportunities.
• Conduct high-impact touchpoints including Quarterly Business Reviews.
• Collaborate cross-functionally to resolve account risks.
• Track and report on customer health and usage trends.
• Champion customers internally to influence product direction.
• Develop customer success best practices and tools.
• Contribute to executive engagement programs.

Requirements

• 8+ years of B2B experience in Customer Success or related roles.
• Demonstrated success in a product-led model with enterprise customers.
• Proven track record of building executive-level relationships.
• Strong communication skills with customer-facing presentation experience.
• Experience working with customers across EMEA.
• Familiarity with Salesforce and customer engagement tools.
• Experience in Contingent Workforce or Services Procurement is a plus.

Benefits

• Fully remote work environment.
• Flexible working hours.
• Opportunities for continuous learning and growth.
• Inclusive company culture that celebrates diversity.