Senior Customer Success Manager, EMEA - Remote

Overview

The Senior Customer Success Manager (CSM) on our EMEA team is responsible for building trusted and collaborative relationships with our most valuable customers, providing strategic guidance to increase platform adoption and value realization.

In Short

• Ensure strategic customers receive maximum value from their investment in our platform.
• Create strong partnerships with Sales counterparts for retention and expansion.
• Monitor customer usage data and health indicators to prioritize engagement.
• Serve as a customer advocate to internal teams.
• Represent FullStory as a domain and product expert in customer interactions.

Requirements

• 4+ years of experience in Customer Success Management or related field.
• Ability to analyze information and deliver expert advice.
• Collaborative and independent work skills.
• Experience building relationships in complex enterprise environments.
• Excellent relationship-building skills with internal stakeholders.

Benefits

• Remote-first work environment and flexible paid time off.
• Sponsored benefit packages and supplemental coverage options.
• Professional development opportunities and training programs.
• Monthly productivity stipend and home office setup reimbursement.
• Paid parental leave and family building benefits.