Senior Customer Success Manager - Remote

Overview

The Senior Customer Success Manager at Axuall plays a crucial role in managing client relationships, driving growth, and ensuring the successful adoption of our healthcare SaaS solutions.

In Short

• Own client engagements and focus on growth and retention.
• Upsell and align Axuall's solutions to client priorities.
• Create demand by identifying business problems and matching them with products.
• Work cross-functionally to enhance customer retention.
• Build strong relationships with account stakeholders.
• Provide feedback to product teams for improvements.
• Understand customer needs and market trends.
• Assist customers in aligning their objectives with Axuall's product roadmap.

Requirements

• 5+ years of experience in Account Management in a SaaS environment.
• Excellent client service skills with healthcare professionals.
• Strong administrative and organizational skills.
• Ability to identify growth opportunities and expand revenue.
• Quantitative articulation of actions based on analytical work.
• Experience in product engagement and upselling.
• Exceptional written and verbal communication skills.

Benefits

• Comprehensive Health Insurance.
• 401(k) with Employer Match.
• Wellness Stipend.
• Professional Development Reimbursement.
• Work From Home Stipend.
• Remote Work Flexibility.
• Flexible (Unlimited) PTO.
• Paid parental leave.