Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager at Docsumo, you'll drive value realization for our enterprise clients while serving as their trusted advisor throughout their journey with our platform. This role requires a strategic mindset, technical aptitude, and exceptional relationship-building skills to ensure our customers achieve their automation goals and continue expanding their use of Docsumo.

In Short

• Serve as the primary point of contact and trusted advisor for enterprise accounts.
• Own and drive customer OKRs to ensure measurable business outcomes.
• Collaborate with the Onboarding team for seamless implementation experiences.
• Transform satisfied users into vocal advocates through strategic collection of feedback.
• Maintain a comprehensive understanding of account health and drive retention metrics.
• Mentor junior team members and help establish scalable customer success processes.
• Enhance internal protocols for consistent, high-quality customer experiences.
• Availability during North American business hours required.

Requirements

• 5+ years of experience in B2B SaaS Customer Success.
• Experience managing high-performing teams or building customer success functions.
• B.Tech/B.E in Computer Science, Electronics, or Electrical Engineering.
• Proven track record of increasing customer retention and driving expansion revenue.

Benefits

• Make a meaningful impact in document processing capabilities.
• Work with cutting-edge AI technology that delivers measurable business outcomes.
• Collaborate with a talented, global team committed to customer success.
• Learn and grow in a dynamic, fast-paced environment.
• Shape the future of a rapidly expanding Customer Success organization.