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Senior Customer Success Manager - Remote

Posted 5 days ago
Customer Service
Full Time
India

Overview

As a Senior Customer Success Manager at Docsumo, you'll drive value realization for our enterprise clients while serving as their trusted advisor throughout their journey with our platform. This role requires a strategic mindset, technical aptitude, and exceptional relationship-building skills to ensure our customers achieve their automation goals and continue expanding their use of Docsumo.

In Short

  • Serve as the primary point of contact and trusted advisor for enterprise accounts.
  • Own and drive customer OKRs to ensure measurable business outcomes.
  • Collaborate with the Onboarding team for seamless implementation experiences.
  • Transform satisfied users into vocal advocates through strategic collection of feedback.
  • Maintain a comprehensive understanding of account health and drive retention metrics.
  • Mentor junior team members and help establish scalable customer success processes.
  • Enhance internal protocols for consistent, high-quality customer experiences.
  • Availability during North American business hours required.

Requirements

  • 5+ years of experience in B2B SaaS Customer Success.
  • Experience managing high-performing teams or building customer success functions.
  • B.Tech/B.E in Computer Science, Electronics, or Electrical Engineering.
  • Proven track record of increasing customer retention and driving expansion revenue.

Benefits

  • Make a meaningful impact in document processing capabilities.
  • Work with cutting-edge AI technology that delivers measurable business outcomes.
  • Collaborate with a talented, global team committed to customer success.
  • Learn and grow in a dynamic, fast-paced environment.
  • Shape the future of a rapidly expanding Customer Success organization.
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Docsumo

Docsumo is a cutting-edge Document AI software company that specializes in automating document processing for enterprises. By transforming various documents such as invoices, ID cards, and bank statements into actionable data, Docsumo enhances operational efficiency. The company is supported by prominent investors including Sequoia, Barclays, Techstars, and Better Capital, positioning it as a leader in the document automation space.

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