Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager at Commvault, you will play a pivotal role in building and maintaining strong, long-term relationships with our customers and internal stakeholders. Your primary goal is to ensure the overall success of the post-sales partnership by driving customer outcomes and demonstrating the value of Commvault’s technologies.

In Short

• Build and maintain strong, long-term relationships with customers and internal stakeholders.
• Serve as a trusted advisor, providing guidance and support to ensure customer success.
• Drive customer outcomes and demonstrate the value of Commvault’s technologies.
• Ensure customers are successfully moving through their customer journey phases.
• Lead customer meetings and ongoing business reviews.
• Monitor account health and relevant KPIs.
• Proactively identify and prevent churn risk.
• Ensure revenue and sentiment goals are accomplished.
• Mentor Customer Success Managers.
• Be a go-to for projects, leading initiatives for team growth.

Requirements

• Demonstrable experience in a customer success or account management role.
• Strong understanding of Commvault’s products and services.
• Excellent written and verbal communication skills.
• Proven ability to identify and resolve customer issues effectively.
• A genuine commitment to helping customers achieve their goals.
• Ability to work collaboratively with internal teams.
• Strong communication and interpersonal skills.
• The ability to analyze complex situations and develop effective solutions.
• Flexibility to handle shifting business priorities.
• Highly organized with strong project management skills.

Benefits

• Attractive compensation package.
• Employee stock purchase plan (ESPP).
• Continuous professional development and product training.
• An all-embracing company culture.