Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager at Appfire, you will own and strategically grow our high-value, enterprise customer relationships, driving long-term customer value through expansion, retention, and migration support.

In Short

• Own and manage a portfolio of high-value enterprise accounts.
• Develop and execute account plans.
• Lead migration and expansion conversations.
• Engage with executive and stakeholder levels.
• Drive retention and mitigate churn risks.
• Guide customers through major transitions.
• Own escalation management.
• Leverage partner ecosystem for success.
• Track and report key success metrics.
• Collaborate cross-functionally to drive business outcomes.

Requirements

• 5+ years of experience in enterprise customer success or account management.
• Experience with account mapping and strategic growth planning.
• Strong understanding of SaaS metrics.
• Proven ability to drive expansion and manage complex relationships.
• Familiarity with partner-led GTM models.
• Experience with forecasting revenue and tracking metrics.
• Proficient in CRM tools like Salesforce.
• Strong collaboration skills.
• Bonus: Experience with large enterprise customers in the Atlassian ecosystem.

Benefits

• Company equity for all employees.
• 401(k) Matching Component.
• Access to learning platforms for skills development.
• Flexible PTO and paid holidays.
• 100% company-paid health insurance.
• Volunteering opportunities with paid time off.
• Mobile phone and Internet stipend.