Senior Customer Success Manager - Remote

Overview

Udacity is on a mission of forging futures in tech through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.

In Short

• Empathize with every aspect of the customer experience, putting customers' needs first.
• Guide and coach customer executives, managers and employees with a dedicated customer success process.
• Maintain high levels of customer engagement and satisfaction.
• Coach customers to be product experts and train their teams.
• Identify common customer challenges and suggest better solutions.
• Partner with Udacity's Sales team to enhance effectiveness.
• Collaborate with cross-functional teams to translate business needs.
• Craft and adapt customer onboarding assets.
• Drive customer references and case studies.
• Fluency in English and German is required.

Requirements

• 3+ years of experience in customer-facing roles.
• Self-motivated and proactive team player.
• Strong interpersonal skills.
• Consistent track record of professional customer service.
• Ability to handle pressure diplomatically.
• Desire to learn in a dynamic startup environment.

Benefits

• Flexible working from home.
• Flexible working hours.
• Paid time off.
• Employee wellness resources.
• Quarterly wellness day off.
• Personalized career development.
• Unlimited access to Udacity Nanodegrees.