Support Engineer - Remote

Overview

As a Support Engineer at Axuall, you will ensure technical requests are triaged and handled quickly, contributing to the efficiency of healthcare systems.

In Short

• Serve as a Tier 2 support professional.
• Triage and resolve technical requests from clients and internal teams.
• Respond promptly to support requests.
• Collaborate with product management, engineering, and support teams.
• Create and improve workflow for support ticket triage.
• Assess internal tooling for visibility on issues.
• Apply software testing best practices.
• Contribute ideas for team improvement.
• Available for live coverage during support hours.
• Work from home with flexibility.

Requirements

• Experience with PostgreSQL or other relational databases.
• Experience running scripts in Python and Bash.
• Familiarity with RPA automation, SFTP, Systemd, and Ubuntu.
• Knowledge of logging and monitoring systems like Pagerduty and Sentry.
• Understanding of queue-based infrastructure including Celery.
• 3-5 years troubleshooting tier 1 and tier 2 issues.
• 3-5 years experience with APIs.
• Exposure to healthcare organizations.
• Familiarity with provider credentialing is a bonus.
• Located in Mountain or Pacific Time Zone, or willing to work mid-shift if in EST.

Benefits

• Comprehensive Health Insurance.
• 401(k) with Employer Match.
• Wellness Stipend.
• Professional Development Reimbursement.
• Work From Home Stipend.
• Remote Work Flexibility.
• Unlimited PTO.
• Paid parental leave.