Support Engineer - Remote

Overview

Givebutter is seeking an exceptional Support Engineer to work closely across the company to improve the integrity and reliability of our products. You will provide vital technical support, both internally and to customers, diagnosing and solving complex technical issues.

In Short

• Analyze and troubleshoot complex technical issues.
• Manage escalated support tickets and ensure compliance with internal SLAs.
• Provide technical guidance to customer support teams.
• Identify recurring issues and collaborate with engineering teams.
• Assist with technical hurdles for customer implementations.
• Contribute to the product development process.

Requirements

• 3+ years of experience with React.
• 3+ years of experience with Laravel and PHP.
• Proficient in REST APIs and deployment tools.
• Experience with unit and integration tests.
• Familiarity with React Query and Tailwind CSS is a plus.
• Experience with API integrations and troubleshooting.
• Excellent communication and problem-solving skills.

Benefits

• Remote work from anywhere in the United States.
• 100% coverage of health insurance for employees.
• Mental health support through TalkSpace.
• 3% 401k match for eligible employees.
• Flexible PTO policy with uncapped vacation days.
• 12 weeks of paid parental leave.
• Home office stipend for equipment upgrades.
• Encouragement for charitable giving.
• Learning and development reimbursement opportunities.
• Mission-driven work environment.