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Support Engineer - Remote

Posted 16 weeks ago
Customer Service
Full Time
Switzerland

Overview

The Support Engineer at Sonar will assist customers in deploying and using Sonar's solutions while adopting software engineering best practices.

In Short

  • Join a fast-growing and innovative company.
  • Help customers integrate solutions across their development pipeline.
  • Drive technical issues to resolution.
  • Collaborate with Sales and Consultants for improved customer experience.
  • Represent the customer voice in product discussions.
  • Support high-quality software delivery.
  • Work with DevOps tools and technologies.
  • Demonstrate excellent communication skills.
  • Contribute to team improvements and innovations.
  • Embrace a dynamic and respectful work culture.

Requirements

  • 3-5 years of experience in software support or delivery.
  • 2+ years of experience with DevOps pipeline tools.
  • Knowledge of local and cloud-based deployment platforms.
  • Strong investigation skills for problem-solving.
  • Team player with a can-do attitude.
  • Excellent verbal and written English skills.

Benefits

  • 27 PTO days plus additional days based on seniority.
  • 60% contribution to pension costs.
  • Annual Company Growth Bonus.
  • Sustainable mobility options for commuting.
  • Global workforce with diverse nationalities.
  • Annual company kick-off event.
Sonar logo

Sonar

Sonar is a dynamic and innovative company dedicated to helping organizations develop responsible, secure, and high-quality code efficiently. With a global presence and offices in the USA, Switzerland, the UK, Singapore, and Germany, Sonar fosters a collaborative culture that values respect, kindness, and the right to fail and learn. The company is deeply rooted in the open-source community and is committed to delivering solutions that promote Clean Code. Sonar prioritizes diversity, equity, and inclusion, creating a welcoming environment for employees from various backgrounds while emphasizing continuous learning and work-life balance.

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