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Support Engineer - Remote

Posted 4 days ago
Customer Service
Full Time
Switzerland

Overview

The Support Engineer at Sonar will assist customers in deploying and using Sonar's solutions while adopting software engineering best practices.

In Short

  • Join a fast-growing and innovative company.
  • Help customers integrate solutions across their development pipeline.
  • Drive technical issues to resolution.
  • Collaborate with Sales and Consultants for improved customer experience.
  • Represent the customer voice in product discussions.
  • Support high-quality software delivery.
  • Work with DevOps tools and technologies.
  • Demonstrate excellent communication skills.
  • Contribute to team improvements and innovations.
  • Embrace a dynamic and respectful work culture.

Requirements

  • 3-5 years of experience in software support or delivery.
  • 2+ years of experience with DevOps pipeline tools.
  • Knowledge of local and cloud-based deployment platforms.
  • Strong investigation skills for problem-solving.
  • Team player with a can-do attitude.
  • Excellent verbal and written English skills.

Benefits

  • 27 PTO days plus additional days based on seniority.
  • 60% contribution to pension costs.
  • Annual Company Growth Bonus.
  • Sustainable mobility options for commuting.
  • Global workforce with diverse nationalities.
  • Annual company kick-off event.
Sonar logo

Sonar

Sonar is a dynamic and innovative company dedicated to helping organizations develop responsible, secure, and high-quality code efficiently. With a global presence and offices in the USA, Switzerland, the UK, Singapore, and Germany, Sonar fosters a collaborative culture that values respect, kindness, and the right to fail and learn. The company is deeply rooted in the open-source community and is committed to delivering solutions that promote Clean Code. Sonar prioritizes diversity, equity, and inclusion, creating a welcoming environment for employees from various backgrounds while emphasizing continuous learning and work-life balance.

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