Support Engineer - Remote

Overview

Join the leader in live IP-video solutions for top broadcasters and organizations. LiveU is trusted for major events worldwide.

In Short

• Field incoming requests/issues via omni-channel platform (phone, email, chat).
• Take ownership of requests and support through resolution or escalation.
• Document requests/issues and related support activity.
• Identify priority escalation situations and manage them accordingly.
• Raise awareness of procedures that require modification or are missing.
• Collaborate across the company as needed to resolve requests/issues.
• Identify and report cases that could be addressed with self-service and/or automation.

Requirements

• Flexibility to work some holidays and weekends, and extra hours as needed.
• Outstanding customer service skills.
• Prior experience handling customer requests/issues (service).
• Technologically proficient with software and hardware.
• Technical support experience desired but not mandatory.

Benefits

• Work from home flexibility.
• Be part of a leading company in the industry.
• Opportunity to work with a diverse team.
• Gain experience in a fast-paced environment.
• Potential for career growth within the company.