Support Engineer - Remote

Overview

Cronofy is a high-growth technology company focused on providing scheduling infrastructure globally. The Support Engineer role involves resolving technical issues and queries for customers while ensuring a high level of customer satisfaction.

In Short

• Provide first-class customer support as a part of the Technical Support team.
• Triage tickets and offer 1st, 2nd, and 3rd line technical support.
• Identify and resolve customer issues with practical solutions.
• Troubleshoot and perform software testing to resolve tickets.
• Create and maintain Zendesk automations and business rules.
• Engage with the Engineering team to provide technical solutions.
• Work on development projects related to product engineering.
• Update documentation pages for customer reference.
• Support customers on technical product-related issues.
• Potential career growth into Software Engineering or SRE.

Requirements

• Experience with an API or SaaS based business.
• Technical customer support experience is essential.
• Development experience with APIs, NodeJS, Ruby on Rails, PHP, or Go is preferred.
• Sysadmin experience with MS Exchange and/or Office365 is a plus.

Benefits

• Competitive salary of £30,000 - 40,000 per annum.
• Pension scheme matched at 5%.
• 25 days holiday plus flexible national holidays.
• 6 personal development days per year.
• Private medical care with Bupa.
• Employee Assistance Programme for mental health support.
• Extended maternity and paternity leave.
• Pleo card for work-related expenses.
• Flexible working options: remote, office, or hybrid.
• A principles-driven culture for personal development.