Support Engineer - Remote

Overview

As a Support Engineer on our Technical Support team, you’ll play a vital role in resolving customer issues and ensuring a seamless experience with our ArchFX Platform.

In Short

• Full-time remote position with Wednesday–Sunday coverage.
• Support customers using the ArchFX Platform in a technical capacity.
• Troubleshoot and resolve technical issues efficiently.
• Document issues and contribute to knowledge bases.
• Collaborate with Level 2 Support and other technical teams.
• 2+ years of technical support experience required.
• Strong troubleshooting skills across various environments.
• Experience with cloud applications and IoT systems preferred.
• Willingness to participate in a 24/7 on-call rotation.
• Fluent English communication skills are essential.

Requirements

• Bachelor’s degree in Computer Science or related field.
• Experience in SaaS technical support.
• Hands-on experience with SQL and database troubleshooting.
• Clear communication skills and ability to work in a team.
• Experience working with global teams.
• Ability to manage multiple tasks effectively.
• Comfortable working both independently and in a team.
• Ability to travel internationally for training or customer visits.
• Familiarity with networking protocols is a plus.
• Python experience for scripting and automation is desirable.

Benefits

• Innovative work that impacts manufacturing efficiency.
• Collaborative culture with a global team.
• Opportunities for growth and development.
• Equity grants aligning contributions with company success.
• Remote-first flexibility promoting work-life balance.