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Support Engineer - Remote

Posted 3 days ago
Customer Service
Full Time
Philippines

Overview

As a Support Engineer at Sinch, you will be part of a global team ensuring high-quality technical support for customers using cutting-edge communication platforms.

In Short

  • Provide high-quality technical support to operators and enterprises worldwide.
  • Analyze customer messaging traffic trends and patterns.
  • Triage and troubleshoot technical issues across software and network layers.
  • Support sales team during customer integration and onboarding.
  • Collaborate with customers on technical areas using advanced communication technologies.

Requirements

  • Experience working with global enterprise customers in a technical role.
  • Strong understanding of TCP/IP and web protocols.
  • Proficiency in service ticketing systems like Zendesk and Jira.
  • Fluency in English for effective communication.

Benefits

  • Opportunity to work with advanced communication technologies.
  • Supportive and collaborative team environment.
  • Focus on innovation and continuous learning.
  • Opportunities for technical and professional growth.
Sinch logo

Sinch

Sinch is a leading communications platform that connects businesses and individuals through innovative tools for personal engagement. With a strong focus on enhancing customer experiences, Sinch partners with both global enterprises and local startups, providing them with reliable mobile messaging, voice, and email solutions. The company is recognized for its pioneering role in cloud communications, handling an impressive 25 billion API calls annually. Sinch's commitment to security and integrity is evident in its proactive approach to combating fraud and spam across its messaging platforms, ensuring a safe and engaging environment for users.

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