Technical Support Specialist - Remote

Overview

As a Technical Support Specialist at Sinch, you will be the bridge between customers, support teams, and developers, managing escalated issues and ensuring timely resolutions.

In Short

• Handle escalated support tickets via email, chat, and phone.
• Troubleshoot technical issues using internal tools and APIs.
• Ensure compliance and data protection for customer interactions.
• Collaborate with engineering and product teams for issue resolution.
• Contribute to knowledge base articles and troubleshooting guides.
• Assist in training new support specialists.
• Monitor trends and critical issues for leadership.
• Find creative solutions for unresolved issues.
• Work autonomously and in cross-functional teams.
• Communicate effectively with customers and teams.

Requirements

• At least one year of live chat technical support experience.
• Strong troubleshooting and problem-solving skills.
• Fluency in English; additional languages are a plus.
• Ability to simplify complex technical details.
• Experience working across teams to resolve issues.
• Dependability and strong follow-through on commitments.
• Eagerness to learn new tools and systems.
• Excellent writing and speaking skills in English.
• Ability to spot patterns and understand their impact.
• Experience in cross-regional environments.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Collaborate with a diverse team across various brands.
• Contribute to improving customer experiences.
• Access to internal knowledge sharing and training.
• Flexible working conditions.