Technical Support Specialist - Remote

Overview

Bask Health is a fast-growing SaaS company on a mission to power the next generation of telehealth businesses. We help healthcare entrepreneurs launch, manage, and scale their virtual care services through modern infrastructure, easy-to-use tools, and expert operational support.

In Short

• Join a growing Customer Support team at Bask Health.
• Ensure smooth daily operations and deliver timely support.
• Work with internal teams and external customers.
• Resolve issues, reroute orders, and manage error queues.
• Play a critical role in reducing errors and improving customer experience.
• Support the expansion to new markets and increased order volume.
• Focus on operational efficiency in a fast-paced environment.
• Be part of a collaborative team passionate about healthcare and technology.
• Contribute to the success of telehealth businesses.
• Engage with clinical founders and digital health startups.

Requirements

• Experience in technical support or customer service.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to work collaboratively in a team.
• Familiarity with SaaS and telehealth industries is a plus.
• Detail-oriented with a focus on operational efficiency.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficient in using customer support tools and software.
• Willingness to learn and adapt to new technologies.
• Passion for healthcare and technology.

Benefits

• Opportunity to work in a fast-growing company.
• Collaborative and supportive team environment.
• Engagement in meaningful work in the healthcare sector.
• Professional development opportunities.
• Flexible work environment.
• Competitive salary and benefits package.
• Chance to contribute to innovative telehealth solutions.
• Work with a diverse team of experts.
• Access to the latest tools and technologies.
• Impact on the future of virtual care services.