Technical Support Specialist - Remote

Overview

The Technical Support Specialist resolves customer technical issues in a timely and effective fashion for Absolute’s corporate products using strong customer service and technical skills.

In Short

• This is a temporary full-time role for 13 months maternity leave coverage.
• Requires strong customer service and technical skills.
• Ability to manage multiple concurrent issues is crucial.
• Work in a follow-the-sun support model with flexibility in working hours.
• No swing or night shifts in normal rotation.
• Join a team of respected support professionals.
• Proficiency in various Operating Systems required.
• Good understanding of IT security concepts.
• Experience with CRM or ticket tracking systems.
• Outstanding customer service skills required.

Requirements

• Excellent technical troubleshooting and issue documentation skills.
• Strong working knowledge of various Operating Systems (Windows, Linux, iOS, macOS, Android).
• Good understanding of IT security concepts.
• Experience with software deployment and disk imaging solutions.
• Strong knowledge of firewalls, anti-virus, and encryption products.
• Proficiency with IP networking concepts and protocols.
• Understanding of patching and vulnerability scanning solutions.
• Experience writing and using basic database queries.
• 2+ years in a similar or complementary role.
• Ability to work independently and in a team.

Benefits

• Eligible for a bonus at the end of the employment term.
• Opportunity to work fully remote or in an office setting.
• Work with a team dedicated to customer support and security.
• Gain experience in a fast-paced environment.
• Contribute to a leading security company.