Technical Support Specialist - Remote

Overview

As a Technical Support Specialist at SchoolMint, you will be responsible for providing exceptional customer support, resolving issues, and enhancing the customer experience for our K-12 education technology solutions.

In Short

• Research and resolve customer issues via email, ticket support, and live chat.
• Validate and confirm application behavior for customer concerns.
• Escalate unresolved issues to the appropriate tier.
• Document and report issues and feedback to the internal team.
• Implement creative solutions for customer inquiries.
• Participate in testing new products and provide feedback.
• Consult with customers on workflow best practices.
• Ensure timely follow-up on resolved issues.
• Identify areas for process enhancement.
• Maximize customer satisfaction through effective communication.

Requirements

• 0-2 years of technical support experience, preferably in Software/SaaS.
• 1-3 years of experience in a remote working environment.
• Fluency in English for communication and technical writing.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities effectively.
• Strong problem-solving skills with minimal supervision.
• Exceptional project management and organizational skills.
• Flexibility to thrive in an ambiguous environment.
• Interest in data and technology, especially in education technology.

Benefits

• Private medical and life insurance.
• Referral bonus program.
• Educational Assistance Program.
• Remote job within Costa Rica.
• Optional co-working and lunch once a month.
• Winter Recess holiday between Christmas and New Year's.
• Generous time off package including vacation and sick days.
• Wellness Days.