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Technical Support Specialist - Remote

Posted 2 days ago
Customer Service
Full Time
UK

Overview

As a Technical Support Specialist at Prolific, you will be the primary point of contact for customers facing technical issues, providing efficient, personalized support.

In Short

  • Provide technical support to customers in the US.
  • Assist with API-related issues and troubleshooting.
  • Work closely with various teams to deliver solutions.
  • Handle queries via helpdesk, Slack, email, and calls.
  • Create technical support documentation.
  • Be the first point of escalation for technical issues.
  • Collaborate on incident management and continuous improvement.
  • Maintain strong relationships with internal departments.
  • Develop expertise in product functionality and customer software.
  • Work during the hours of 12pm - 9pm.

Requirements

  • Experience in troubleshooting technical challenges.
  • Background in technical support or similar roles.
  • Familiarity with observability and data tools.
  • Ability to explain technical concepts clearly.
  • Experience with helpdesk and project management tools.
  • Strong organizational skills and multitasking ability.
  • Proactive mindset focused on customer success.

Benefits

  • Competitive salary and benefits.
  • Remote working opportunities.
  • Access to a unique human data platform.
  • Opportunities for groundbreaking research.
  • Impactful, mission-driven culture.
Prolific logo

Prolific

Prolific is a pioneering company in the AI sector, dedicated to building a robust human data infrastructure that is transforming AI development. Unlike many competitors, Prolific emphasizes the importance of high-quality and diverse human-generated data, which is essential for creating superior AI models. The company connects researchers and organizations with a global pool of participants, facilitating the collection of ethically sourced behavioral data that enhances AI systems. Prolific is committed to integrating diverse human perspectives into AI innovation, positioning itself at the forefront of the next wave of advancements in artificial intelligence. With a mission-driven culture, Prolific offers competitive salaries, benefits, and remote working opportunities, making it an attractive workplace for those passionate about AI and research.

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