Remote Otter LogoRemoteOtter

Technical Support Specialist - Remote

Posted 1 week ago
Customer Service
Full Time
Germany

Overview

As a Technical Support Specialist in Munich, you will support over 500 customers in utilizing our cloud software for carsharing and fleet management, working closely with our product team to continuously improve the user experience.

In Short

  • Become a fleetster product expert providing excellent technical support.
  • Handle customer inquiries via email, chat, or virtual meetings for quick problem resolution.
  • Build trusting customer relationships to ensure long-term usage.
  • Clarify functional inquiries and solutions with the product team.
  • Gain insights from support inquiries to improve processes.

Requirements

  • Experience in Technical Support or similar customer support role in SaaS.
  • Technical affinity and experience in a dynamic, agile environment.
  • Strong communication skills and ability to build trust quickly.
  • Structured and organized work style with prioritization skills.
  • Excellent written and verbal communication skills in English and German.

Benefits

  • Profitable, investor-independent scale-up with a long-term vision.
  • Agile structures, flat hierarchies, and quick decision-making.
  • Product excellence and strong customers growing with us.
  • Many opportunities for professional development.
  • Annual training budget for personal development.
  • Regular team events and intensive onboarding in Munich.
  • Optional Wellpass or Germany ticket after the probation period.
  • Furnished company apartments near the office if needed.

Translated from German

fleetster logo

fleetster

fleetster is a dynamic and innovative company focused on sustainable mobility solutions. As a scale-up organization, fleetster is dedicated to driving growth through data-driven marketing strategies and creative approaches. The company fosters an agile work environment with flat hierarchies, allowing employees to contribute significantly to its exciting growth phase. With a commitment to product excellence and customer trust, fleetster aims to empower businesses to advance sustainable mobility while providing a supportive and engaging workplace for its team.

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