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Technical Support Specialist - Remote

Posted 1 week ago
Customer Service
Full Time
Poland

Overview

The Technical Support Specialist at airSlate provides assistance to users of pdfFiller, addressing product-related issues through various communication channels while maintaining high customer satisfaction.

In Short

  • Respond to support requests via chats, tickets, and demos.
  • Identify opportunities to boost customer satisfaction.
  • Maintain internal quality control standards.
  • Proactively suggest process improvements.
  • Update and manage customer accounts.
  • Ensure effective communication within the team and with customers.
  • Engage in continuous learning and training.
  • Meet personal and team KPIs.

Requirements

  • 1+ year in a technical support role.
  • Experience with tickets, calls, chats, and demos.
  • Strong customer service skills.
  • Fluent English with excellent grammar.
  • Excellent communication skills.
  • Flexibility in work hours for US market.

Benefits

  • Opportunity to work in a growing tech company.
  • Collaborate with a diverse team.
  • Engage in continuous learning and development.
  • Flexible work schedule after onboarding.
airSlate logo

airSlate

airSlate is a dynamic tech company founded in 2008 in Boston, USA, that has evolved from a single product with 3,000 customers to a global organization with over 1,000 team members across six offices. Valued at $1.25 billion in 2022, airSlate has established itself as a 'Unicorn' in the industry. The company specializes in no-code workflow automation, electronic signature, and document management solutions, serving over 100 million users with its award-winning products, including pdfFiller, signNow, and DocHub. airSlate prioritizes its team members as its most valuable asset, fostering a culture of collaboration, professional growth, and open communication while also engaging in charitable initiatives, particularly in support of Ukraine.

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