Technical Support Specialist - Remote

Overview

This role requires individuals who can provide first-level technical support to clients while demonstrating strong problem-solving abilities and excellent communication skills in a fast-paced environment.

In Short

• Provide first-level technical support via phone, email, and remote access.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer hardware and software.
• Troubleshoot Windows Desktop and Microsoft Office applications.
• Assist with user account management and helpdesk tickets.
• Document and track issues in the helpdesk system.
• Conduct remote troubleshooting and assist with IT projects.
• Deliver excellent customer service to ensure client satisfaction.

Requirements

• Excellent communication skills for explaining technical concepts.
• Experience in an MSP environment is a plus.
• Strong knowledge of Windows and macOS operating systems.
• Experience with Active Directory and Office 365 administration.
• Familiarity with networking concepts and remote desktop tools.
• Strong skills in technical documentation.
• Expertise in at least 3 technical areas, with a willingness to learn.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and collaboratively.
• Self-starter with a proactive attitude.

Benefits

• Permanent Work from Home.
• Competitive Salary.
• HMO and mental health programs.
• Maternity Assistance for female employees.
• Paid Vacation Leave.
• Technology and Internet Allowance.
• Weekly Payout.
• Career growth opportunities.