Technical Support Specialist - Remote

Overview

As a Technical Support Specialist at MDS, you’ll play a hands-on role in maintaining and improving the internal systems that power our team and community of 650+ e-commerce entrepreneurs.

In Short

• Support automation workflows and troubleshoot technical issues.
• Manage key tool integrations across platforms like Go High Level, Airtable, Zapier, and others.
• Handle support tickets and write lightweight scripts.
• Manage webhooks and APIs for smooth operations.
• Be the first point of contact for technical issues.
• Work in a fast-paced, remote environment.
• Communicate clearly with technical and non-technical teammates.
• Bring consistency, clarity, and accountability to support.
• Curious about AI platforms like ChatGPT or Claude.
• Identify issues and escalate when necessary.

Requirements

• Technically-minded with a detail-oriented approach.
• Experience with automation tools and troubleshooting.
• Familiarity with APIs, webhooks, and dashboards.
• Reliable and able to communicate effectively.
• Ability to work in a remote setting.
• Strong problem-solving skills.

Benefits

• Join a community of over 650 e-commerce entrepreneurs.
• Be part of a company generating significant revenue on Amazon.
• Engage in a collaborative and innovative work environment.
• Opportunities for professional growth and development.
• Work with a diverse team of ambitious individuals.