Technical Support Specialist - Remote

Overview

A Technical Support Specialist’s role in a firm is crucial to its operation. They ensure that all technical aspects are functioning optimally.

In Short

• Handling customer technical support cases through phone and email submission
• Updating the company website with tech tips and brief documents
• Evaluating system potential through assessing compatibility of new programs with existing programs
• Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
• Maintaining system functionality by testing computer components
• Achieving computer system objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action
• Maintain client confidence by keeping their information confidential
• Preparing reference material for users by drafting operation instructions

Requirements

• Strong problem-solving skills
• Excellent communication skills
• Experience in technical support or a related field
• Knowledge of computer systems and software
• Ability to work independently and manage time effectively

Benefits

• Competitive salary
• Opportunities for professional growth
• Work in a dynamic and innovative environment
• Access to exclusive products and discounts