Technical Support Specialist - Remote

Overview

The Technical Support Specialist at Experian will provide remote technical support to clients, ensuring efficient resolution of cases through various communication channels.

In Short

• Provide remote technical support for Experian clients via Salesforce, email, chat, and phone.
• Achieve first-time resolution for client cases through analysis and troubleshooting.
• Collaborate with product development teams to address complex technical issues.
• Participate in the design and testing phases of new projects.
• Document customer interactions and troubleshooting steps.
• Create and maintain knowledge base articles.
• Stay updated on product features and industry trends.
• Handle additional tasks assigned by management.

Requirements

• 1-3 years of experience in Desktop Support or IT-related support.
• 1 year of experience in a contact center environment.
• BA degree or equivalent experience.
• Experience in Windows Server/Linux environments, CLI, FTP, XML, JSON, and Active Directory.
• English Level B2 proficiency.

Benefits

• Medical, life, and dental insurance.
• Flex Work/Work from home options.
• Paid time off.
• Annual Performance Bonus.
• Education Reimbursement.
• Family Bonding and Bereavement Leave.
• Referral Program.