Technical Support Specialist - Remote

Overview

You will join Customer Care Unit in Auditdata responsible for ensuring great service and support for our customers daily and covering several product lines.

In Short

• Respond to customer inquiries in a timely and professional manner according to SLA.
• Addressing customer hardware service requests in line with Auditdata procedures.
• Participating in testing new product releases as part of bug testing.
• Assist customers in configuring and operating our systems.
• Document and share customer feedback to enhance overall product quality.
• Collaborate with other departments for swift resolution of customer concerns.
• Maintain detailed records of customer interactions via Helpdesk/CRM.
• Identify and replicate software or hardware problems.

Requirements

• 3+ years experience in customer service or technical support roles.
• Experience with 2nd/3rd line support.
• Proficiency in supporting software solutions.
• Familiarity with Software as a Service (SaaS) concepts.
• Hardware troubleshooting background.
• Fluent English both written and spoken.

Benefits

• Long-term, secure engagement in a stable product development company.
• High business standards environment.
• Great company values and ethics.
• Flexibility and flat management structure.
• Learning opportunities and professional development.
• Remote work model.