Technical Support Specialist - Remote

Overview

The Technical Support Specialist will be responsible for troubleshooting and supporting consumer tech devices, particularly smart headwear and VR headsets, for at-home study participants while ensuring data integrity and quality.

In Short

• Work primarily remote with occasional onsite visits in San Diego.
• Full-time temporary employment for 6 weeks starting June 18th, 2025.
• Hourly rate of $30 USD.
• Assist participants with device setup and troubleshooting.
• Develop and deploy surveys for study participants.
• Perform initial data analysis and clean-up.
• Conduct regular data uploads and reporting to clients.
• Maintain documentation of support interactions and survey responses.
• Collaborate with the project team for technical operations success.
• Clear communication with non-technical audiences.

Requirements

• Proven experience in technical support or IT helpdesk.
• Familiarity with VR headsets and smart wearables.
• Strong problem-solving and detail-oriented skills.
• Experience with survey and data cleaning tools.
• Ability to communicate technical information clearly.
• Comfortable working independently or in a remote team.
• Basic understanding of data privacy protocols.

Benefits

• Work in a tech-focused environment.
• Opportunity to work with innovative consumer technology.
• Gain experience in data handling and analysis.
• Collaborative team environment.
• Flexible work schedule.