Technical Support Specialist - Remote

Posted 6 days ago

Customer Service

Full Time

Ireland

Overview

As a Technical Support Specialist at CoLab, you will assist mechanical engineering teams in resolving technical issues with our cloud-based design review platform, ensuring a smooth user experience.

In Short

Provide help and answers to customers' technical issues.
Champion the user’s experience with a focus on clarity and speed.
Clarify and triage customer requests quickly.
Maintain positive customer sentiment and escalate issues appropriately.
Follow up with internal teams on open issues.
Own the support process and decision matrix independently.
Work remotely from Ireland on a 7am to 3pm UTC shift.

Requirements

Experience in technical support for a SaaS web application.
Exceptional interpersonal skills with external and internal teams.
Strong written communication skills for technical concepts.
Ability to communicate effectively via phone and web conference.
Experience with ticket management systems like Zendesk, Shortcut, or Jira.
Experience managing a knowledge base.
Completion of enhanced background checks may be required.

Benefits

Competitive compensation package with stock options.
Health and dental insurance fully covered for the employee.
Unlimited PTO.
Remote work opportunity.

CoLab Software

CoLab Software is a pioneering company dedicated to helping engineering teams accelerate the development of life-changing products through its innovative Design Engagement System (DES). This groundbreaking product facilitates meaningful design conversations, minimizes preventable mistakes, and enhances time-to-market for clients in various industries, including automotive, aerospace, and industrial equipment. With a commitment to fostering a collaborative and supportive work environment, CoLab Software values diverse perspectives and encourages professional growth. The company offers competitive compensation and comprehensive benefits, making it an ideal place for talented individuals to thrive and make a significant impact in the tech industry.

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