Technical Support Specialist - Remote

Overview

We are looking for a resourceful Technical Support Specialist to join our growing global team. As part of the role, you will provide enterprise-level technical support to our customers via email, chat, and other support channels as required.

In Short

• Provide Technical Support on a day-to-day basis for customers, platform users, and Internal Company teams.
• Take ownership and initiative to navigate towards resolutions, which include research, troubleshooting, and following standard procedures for proper escalation to the appropriate teams.
• Work side by side with the QA, Development, Product, and Business Operations teams across the company.
• Provide prompt and accurate feedback to customers and from the customers to the Product and Dev teams.
• Manage onboarding and training for owned and operated sites.
• Document knowledge in the form of knowledge base tech notes and Help Centers.
• Notifications, downtime, and feature releases communication to all platform user types.
• The position requires availability during weekends and after business hours.

Requirements

• 1-2 years' experience in the enterprise technical support field
• Experience with HelpDesk Ticketing Systems (Advantage if it’s Zendesk)
• Fluency in English and exceptional verbal and written communication skills.
• Responsibility, reliability, and accountability
• Strong technical and problem-solving skills with a strong customer service orientation
• Experience working with Web Applications, highly desirable
• Experience/Knowledge of HTML & or CSS, highly desirable
• Restful API knowledge, highly desirable

Benefits

• Flexible vacation policy
• 15 paid holidays
• Paid parental leave
• Health insurance
• 401(k) with company match