As a Technical Support Specialist at Deel, you will be the bridge between frontline teams and engineering, ensuring customer satisfaction through efficient issue resolution.

In Short

Efficiently work through tickets and escalations via Jira and Slack.
Diagnose, troubleshoot, and resolve complex technical issues.
Provide clear updates to internal teams about technical problems.
Collaborate with product, engineering, and global teams to resolve escalations.
Specialize in business areas like Payroll and become a subject matter expert.
Refine processes to enhance operational efficiency.
Create and maintain knowledge base articles.
Stay updated with Deel platform features and changes.
Achieve performance-related targets.
Participate in product training and process improvement initiatives.

Requirements

3+ years of experience in diagnosing and troubleshooting technical issues.
1+ year in Customer Support roles.
Fluent in written and verbal English.
Based in APAC to align with team needs.
Strong analytical skills and attention to detail.
Experience with SQL, RESTful APIs, and debugging tools.
Basic scripting knowledge (Python, Node.js).
Proficiency in analyzing application logs.
Familiarity with ticketing systems.
Ability to explain technical concepts simply.
Initiative in identifying trends and process improvements.
Embraced remote work and self-motivated.
Must be based within LATAM region.

Benefits

Stock grant opportunities based on role and location.
Additional perks based on employment status.
Flexibility of remote work, including optional WeWork access.

Deel

Deel is a leading technology company dedicated to revolutionizing the way businesses hire talent globally. With a diverse team of over three thousand individuals across more than 100 countries, Deel fosters a culture of innovation and continuous learning. The company aims to eliminate hiring borders, providing businesses with the tools to hire, onboard, manage, and pay employees seamlessly, thereby connecting the global workforce with opportunities. Following significant funding rounds, Deel has established itself as a market leader in international payroll and compliance, committed to building a generational platform that supports a diverse global economy.

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