Technical Support Specialist - Remote

Overview

As a Technical Support Specialist at Deel, you will be the bridge between frontline teams and engineering, ensuring customer satisfaction through efficient issue resolution.

In Short

• Efficiently work through tickets and escalations via Jira and Slack.
• Diagnose, troubleshoot, and resolve complex technical issues.
• Provide clear updates to internal teams about technical problems.
• Collaborate with product, engineering, and global teams to resolve escalations.
• Specialize in business areas like Payroll and become a subject matter expert.
• Refine processes to enhance operational efficiency.
• Create and maintain knowledge base articles.
• Stay updated with Deel platform features and changes.
• Achieve performance-related targets.
• Participate in product training and process improvement initiatives.

Requirements

• 3+ years of experience in diagnosing and troubleshooting technical issues.
• 1+ year in Customer Support roles.
• Fluent in written and verbal English.
• Based in APAC to align with team needs.
• Strong analytical skills and attention to detail.
• Experience with SQL, RESTful APIs, and debugging tools.
• Basic scripting knowledge (Python, Node.js).
• Proficiency in analyzing application logs.
• Familiarity with ticketing systems.
• Ability to explain technical concepts simply.
• Initiative in identifying trends and process improvements.
• Embraced remote work and self-motivated.
• Must be based within LATAM region.

Benefits

• Stock grant opportunities based on role and location.
• Additional perks based on employment status.
• Flexibility of remote work, including optional WeWork access.