Technical Support Specialist - Remote

Overview

Are you passionate about solving technical challenges and helping customers get the most out of their software? Do you have experience in working with API and code snippets? We’re looking for a Technical Support Specialist to join our team! In this role, you'll play a crucial part in ensuring a seamless user experience by troubleshooting software and API issues, providing helpful resources, and contributing to our knowledge base.

In Short

• Provide expert support to clients via email, phone, or chat.
• Troubleshoot and resolve software bugs and technical issues.
• Continuously learn and improve knowledge of software features.
• Collaborate with Product Managers and Developers.
• Support client success by partnering with Sales and Customer Success teams.
• Document and share knowledge through help articles.
• Manage escalations of complex issues.

Requirements

• A creative and persistent problem solver.
• Excellent communicator in verbal and written forms.
• Passionate about customer satisfaction.
• Fast learner and detail-oriented.
• Able to multitask in a fast-paced environment.
• 2-4 years of relevant customer service/support experience.
• Proficiency in English and basic programming languages.
• Understanding of APIs and data formats.
• Willingness to travel as needed.

Benefits

• Work in a collaborative and positive team culture.
• Opportunities for professional growth.
• Gain experience in the fashion industry.
• Contribute to a knowledge base that helps users.
• Flexible work environment.