Technical Support Specialist - Remote

Posted Yesterday

Customer Service

Full Time

Worldwide

Overview

The Technical Support Specialist at Marigold is responsible for providing exceptional customer service and technical assistance to help customers succeed with the company's marketing solutions.

In Short

Learn the product thoroughly to assist customers.
Respond to customer queries via email and phone.
Troubleshoot and resolve technical issues.
Provide best practice advice for email marketing software.
Collaborate with the product team to enhance user experience.
Maintain internal support documentation.
Stay updated on new product features.
Work effectively in a remote team environment.
Accept constructive feedback and learn quickly.
Focus on process improvement and teamwork.

Requirements

1-2 years of experience in customer or technical support.
Strong problem-solving and troubleshooting skills.
Experience in customer-facing roles.
Team-oriented and collaborative mindset.
Experience with Salesforce or similar CRM tools is a plus.
Familiarity with SaaS tools and software.
Experience with Slack and Google Workspace.
Experience working with AI chatbots is a plus.

Benefits

Medical, dental, and vision insurance.
Generous time off and paid holidays.
401k plan with company match.
Supportive remote work environment.
Paid parental leave for life events.

M.G

Marigold Group

Campaign Monitor Pty Limited, operating under the Marigold brand, specializes in Relationship Marketing, providing a suite of advanced martech solutions designed to help brands cultivate long-term customer relationships. With a focus on Messaging, Loyalty, and Experiences, Marigold serves a diverse clientele across Enterprise, Professional, and Commercial segments. Headquartered in Nashville, TN, Marigold has a global presence with offices in various regions including the United States, Europe, Australia, New Zealand, Malaysia, India, South America, Central America, and Japan. The company is dedicated to delivering personalized user experiences and optimizing marketing strategies, ensuring that businesses can effectively engage with their customers and maximize ROI.

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