Technical Support Specialist - Remote

Overview

Skilled Wound Care is seeking an experienced Technical Support Specialist to join our team and provide exceptional technical support to clinical facilities, healthcare providers, and internal staff. The successful candidate will be responsible for resolving technical issues and providing clinical support through various communication channels, such as phone, text, helpdesk, and email. In addition, the Technical Support Specialist will collaborate with departments including clinical quality assurance, medical billers, and clinical liaisons to deliver world-class support to our facilities and doctors. This position requires flexibility in working hours based on business needs. Candidates must possess a minimum of 2-3 years of experience in IT or technical support roles and have a strong knowledge of iOS, Android, Windows, and Mac operating systems. Prior experience in healthcare and electronic health record systems is preferred. Excellent organizational skills, time management, and fluency in spoken and written English are essential for this role.

In Short

• Provide technical support to clinical facilities, healthcare providers, and internal staff via phone, text, helpdesk, and email.
• Resolve technical issues related to software, hardware, and systems.
• Collaborate with departments to deliver world-class support services.
• Maintain accurate records of customer inquiries and resolutions.
• Communicate effectively and empathetically with customers.
• Stay up-to-date with technological advancements.
• Assist in the development of technical support documentation.
• Escalate complex issues to higher-level support.
• Assist in testing and quality assurance for software releases.
• Adhere to service level agreements (SLAs).

Requirements

• 2-3 years of experience in IT or technical support roles.
• Fluent spoken and written English required.
• Proficient in providing technical support with a focus on customer service.
• Extensive knowledge of iOS, Android, Windows, and Mac operating systems.
• Familiarity with electronic health record systems preferred.
• Excellent organizational skills.
• Strong interpersonal and communication skills.
• Flexibility in work hours.
• Quick learner with adaptability to new technologies.
• Calm demeanor in high-pressure situations.

Benefits

• Work independently on weekends if assigned.
• Full-time Independent Contractor role.
• Competitive pay based on experience.