Technical Support Specialist - Remote

Overview

We are looking for you as a Technical Support Specialist for our ninepoint software solutions - 100% remote/Homeoffice!

In Short

• Handle incoming support requests via email and ticket system
• Answer knowledge-based questions and guide customers through best practices
• Investigate and identify common technical issues (e.g., missing order data, synchronization problems)
• Work closely with 2nd-level support or development teams when escalation is necessary
• Document frequent issues and assist in improving our internal knowledge base

Requirements

• Experience in e-commerce or with tools like JTL-Wawi is a significant advantage
• The ability to quickly understand technical systems and explain them to users
• German (B2/C1) and good English (working language) for internal communication
• Strong communication skills, empathy, and a customer-oriented mindset
• Ability to work independently and experience in a remote work environment
• Experience with support tools like ClickUp, Front, or similar is desirable
• Basic understanding of APIs, integrations, or backend systems would be beneficial

Benefits

• Future – a permanent full-time employment relationship
• Work where you want – Like everyone at ninepoint, you work 100% remote.
• Hardware - We provide you with a company laptop and a phone (Google Pixel) as well as other modern hardware.
• Workation – After the probation period, you can work from abroad for up to six months a year.
• Work-Life Balance – Flexible and manageable working hours for the balance of career, family, and personal life.
• Benefits – 30 days of vacation, plus additional half-days on December 24th and 31st, access to the corporate benefits portal, and additional perks.
• You matter to us – Various benefits, small gestures, celebrations, and team events to ensure fun and cohesion among employees.