Technical Support Specialist - Remote

Overview

As a Technical Support Specialist at Hostinger, you will provide expert support on products, troubleshoot technical challenges, and enhance the customer experience through effective communication and problem-solving.

In Short

• Provide expert support via live chat and tickets.
• Simplify technical issues for customers of all expertise levels.
• Contribute to projects enhancing customer experience.
• Enhance the Kodee AI Assistant for improved support.
• Stay updated on product features and web hosting technologies.
• Identify and implement improvements proactively.
• Work remotely with a reliable internet connection.
• Requires rotation-based availability, including weekends.
• Fluent in English and French required.
• Experience in customer support in tech environments preferred.

Requirements

• Fluent in English (C1 or native).
• Fluent in French (C1 or native).
• Experience in customer support in tech or SaaS environments.
• Exceptional communication skills.
• Understanding of web hosting concepts.
• Advanced understanding of web hosting technologies preferred.
• Proficiency with content management platforms.
• Experience with AI-powered systems is a plus.

Benefits

• Limitless learning opportunities and career advancement.
• Flexibility to work from home with a home office budget.
• Company-provided sick days and wellness programs.
• Company events and milestone gifts for personal achievements.