Technical Support Specialist - Remote

Overview

As a Technical Support Specialist, you’ll play a vital role in assisting users, troubleshooting technical issues, and ensuring they get the most out of our products.

In Short

• Assist users by identifying, analyzing, and resolving technical issues.
• Communicate proactively with customers to provide solutions and updates.
• Support configuration and integration of Lightspeed products.
• Manage support requests through email, chat, and phone.
• Monitor and troubleshoot network and device-related issues.
• Stay updated on Lightspeed products and related technologies.
• Measure success through various performance metrics.
• Collaborate with Product and Engineering teams.
• Ensure seamless communication and case flow with other teams.

Requirements

• 6 months of technical support or help desk experience.
• Familiarity with operating system installation (Windows and macOS).
• Knowledge of Active Directory and Google Workspace.
• Understanding of mobile device platforms (iOS, Android).
• Knowledge of IP and network management.
• Experience with Ubuntu Server is a plus.
• Excellent communication skills.
• Strong organizational and problem-solving skills.
• Exceptional customer service skills.
• Flexibility to work onsite and support varying shifts.

Benefits

• Health insurance with company contribution.
• Paid parental leave and healthy PTO policy.
• 401(k) matching up to 6%.
• Work from where it makes sense.
• Pet insurance.