Technical Support Specialist - Remote

Overview

The Technical Support Specialist will be part of a frontline support team, responsible for providing technical assistance to customers via phone and chat, while working in a fast-paced and collaborative environment.

In Short

• Respond to customer requests for technical assistance.
• Handle complex technical issues in a fast-paced environment.
• Collaborate with support representatives across locations.
• Document resolutions and create technical guides.
• Mentor first-line support teams.
• Identify trends in customer issues to drive improvements.
• Communicate effectively with technical and non-technical stakeholders.
• Work flexible hours, including nights and weekends.
• Contribute to a culture of customer success and innovation.
• Support a diverse and inclusive work environment.

Requirements

• Bachelor’s degree in a technical discipline or equivalent experience.
• 3-5 years of experience in technical product support.
• Strong understanding of networking concepts.
• Proficiency in troubleshooting hardware and software issues.
• Experience with diagnostic tools, APIs, and scripting.
• Ability to mentor junior team members.
• Analytical mindset for problem-solving.
• Flexibility to work on-call for high-impact cases.
• Knowledge of electrical circuits, GPS, and telematics is a plus.
• Advanced certifications (e.g., CCNA, AWS) are desirable.

Benefits

• Competitive compensation package.
• Remote and flexible working options.
• Health benefits.
• Employee-led charity fund.
• Opportunities for rapid career development.
• Inclusive work environment.
• Support for professional growth.
• Access to resources and collaboration opportunities.
• Commitment to equal opportunity in employment.
• Flexible working model to cater to diverse needs.