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Technical Support Specialist - French Fluency - Remote

Posted Yesterday
Customer Service
Full Time
UK

Overview

The Technical Support Specialist will be part of a highly skilled team responsible for providing technical assistance to customers, working in a collaborative and fast-paced environment.

In Short

  • Serve as the initial technical contact for customer issues.
  • Provide in-depth troubleshooting for advanced issues.
  • Document resolutions and contribute to knowledge base.
  • Identify trends in customer issues for product improvements.
  • Communicate professionally with stakeholders.
  • Champion company cultural principles.

Requirements

  • Fluency in French.
  • Bachelor’s degree in a technical discipline or equivalent experience.
  • 3+ years in technical support, preferably in SaaS or IoT.
  • Understanding of networking concepts and cloud architectures.
  • Ability to mentor and guide junior team members.
  • Analytical mindset for problem-solving.

Benefits

  • Competitive total compensation package.
  • Employee-led remote and flexible working.
  • Health benefits.
  • Samsara for Good charity fund.
  • Opportunities for career development.
Samsara logo

Samsara

Samsara (NYSE: IOT) is a leading innovator in the Connected Operations™ Cloud, providing a platform that empowers organizations reliant on physical operations to leverage Internet of Things (IoT) data for actionable insights and operational improvements. With a focus on enhancing safety, efficiency, and sustainability across critical industries such as agriculture, construction, transportation, and manufacturing, Samsara is at the forefront of digital transformation. The company boasts a diverse range of product solutions, including Video-Based Safety, Vehicle Telematics, and Equipment Monitoring, and is committed to fostering a collaborative and inclusive work environment that values growth and customer success.

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