Technical Support Specialist - Remote

Overview

As a Technical Support Specialist, you’ll be the bridge between frontline teams and engineering, ensuring customer satisfaction through efficient issue resolution.

In Short

• Efficiently work through tickets and escalations via Jira and Slack.
• Leverage your strong technical skills to diagnose, troubleshoot, and resolve complex issues.
• Provide clear, concise, and actionable updates to internal teams about technical problems.
• Work closely with product, engineering and other global teams to resolve escalations.
• Specialize in different business areas like Payroll.
• Help refine processes to enhance operational efficiency.
• Create and maintain knowledge base articles.
• Continually learn the Deel platform.
• Achieve and exceed multiple performance-related targets.
• Participate in ongoing product training and process improvement initiatives.

Requirements

• 3+ years of experience diagnosing and troubleshooting technical issues.
• 1+ year of experience in Customer Support roles.
• Fluent in both written and verbal English.
• Strong analytical skills and attention to detail.
• Experience using SQL, RESTful APIs, and debugging tools.
• Basic scripting knowledge (e.g., Python, Node.js).
• Proficiency in analyzing application logs using monitoring tools.
• Familiarity with ticketing systems.
• Ability to explain technical concepts to non-technical stakeholders.
• Have previously embraced remote work.

Benefits

• Stock grant opportunities.
• Additional perks and benefits based on your employment status.
• Flexibility of remote work.