Remote Otter LogoRemoteOtter

Technical Support Specialist - Remote

Posted 6 days ago
Customer Service
Full Time
PA, USA

Overview

The Technical Support Specialist will interact with website events and customer issues in an intuitive, problem-solving manner. You will be responsible for monitoring the availability of 24/7 applications and responding to alerts by either resolving issues or escalating them to the appropriate level in real-time.

In Short

  • Interact with website events and customer issues
  • Monitor the availability of 24/7 applications
  • Respond to alerts and resolve issues
  • Support mobile devices as well as desktops and laptops
  • Work full-time during the 3rd shift
  • On-call 1 weekend per month
  • Work from home position
  • Dependable and able to work without direct supervision
  • Long-term contract with career-building opportunities
  • Laptop & communication tools provided

Requirements

  • Tech-savvy with a problem-solving attitude
  • Experience in technical support
  • Ability to predict potential issues
  • Experience with PA state government or other government experience is helpful
  • Must reside in the United States

Benefits

  • Accrue PTO
  • Career-building opportunities
  • Work from home
  • Laptop & communication tools provided
Adept Consulting Services logo

Adept Consulting Services

Adept Consulting Services, Inc. is a reputable IT consulting firm based in Pennsylvania, established in 1994. The company specializes in managing stable, long-term projects while maintaining a commitment to 100% customer satisfaction. Adept Consulting prides itself on engaging skilled, senior consultants who deliver results, fostering a work environment that values contributions and rewards success. The firm is currently seeking experienced professionals, particularly in SQL Server Database Administration, to support its growing client base and ensure high performance, availability, and security of database environments.

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