Technical Support Specialist - Remote

Overview

As a Technical Support Specialist at Samsara, you will be part of a skilled support team dedicated to providing technical assistance to customers, ensuring their satisfaction and resolving complex technical issues.

In Short

• Be the initial technical point of contact for customer issues.
• Provide technical troubleshooting for advanced issues.
• Contribute to knowledge base development.
• Identify trends in customer issues for product improvements.
• Communicate effectively with technical and non-technical stakeholders.
• Champion Samsara’s cultural principles.
• Work collaboratively with support and engineering teams.
• Handle escalated customer issues with professionalism.
• Document resolutions and create technical guides.
• Mentor junior agents on the team.

Requirements

• Bachelor’s degree or higher in a technical discipline.
• 5-7 years of experience in technical support.
• Bilingual proficiency in English and Spanish.
• Strong understanding of networking concepts and cloud architectures.
• Proficiency in diagnostic tools and scripting.
• Ability to mentor and lead projects.
• Analytical mindset for troubleshooting challenges.
• Flexibility to work varying hours, including nights and weekends.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working options.
• Health benefits.
• Samsara for Good charity fund.
• Opportunities for career development.