Technical Support Specialist - Remote

Overview

We are looking for a Technical Support Specialist who will help us bring excellent service to our customers by supporting them as they use our software to grow their businesses.

In Short

• Handle technical inbound support calls and tickets
• Manage inbound support emails
• Manage support tickets in a timely manner
• Maintain and grow client relationships by providing support, training, information & guidance
• Troubleshoot highly technical client-facing issues and determine the best path to resolve
• Contribute to the team effort by accomplishing results

Requirements

• A team player
• Goal and service oriented
• Attentive to detail
• Adaptable and change-ready in a high demand work environment
• Strong ability to troubleshoot complex issues
• Ability to self-teach, research, and test to determine the best resolution of support tickets
• Aptitude for technology, including strong Windows knowledge and PC hardware basics
• Software technical experience
• Basic to intermediate networking knowledge
• Call center, customer service/business process experience

Benefits

• Remote working options
• Health coverage option for individual and family
• Dental, vision, short-term and long-term disability options available
• SIMPLE IRA plan