HR Experience Specialist - Remote

Overview

As an HR Experience Specialist at Deel, you will support HR Experience Operations and collaborate with various internal teams to optimize customer onboarding workflows and ensure compliance.

In Short

• Support HR Experience Operations with back office tasks.
• Collaborate with Sales, Support, Operations, Product, and Engineering teams.
• Optimize customer onboarding workflows through process improvements.
• Conduct audits of compliance documents to ensure guidelines are met.
• Review contract details and financial quotes for precision.
• Lead 1-on-1 calls with employees for platform walkthroughs.
• Manage HRX-specific cases within defined SLAs.
• Identify bottlenecks in HRX workflows and suggest improvements.
• Resolve compliance or data discrepancies with internal teams.

Requirements

• 1+ years of experience in HR Operations supporting employees in LATAM.
• Experience in back office roles or customer service preferred.
• Fluent in English (written and spoken).
• Strong analytical skills and problem-solving experience.
• Proficiency with service management tools (e.g., Zendesk, Jira).
• Familiarity with global employment practices and payroll systems.
• Knowledge of Microsoft Office Suite and basic SQL or data visualization tools.
• Strong leadership and mentoring abilities.
• Exceptional communication skills for diverse audiences.
• Adaptability in a fast-paced global environment.

Benefits

• Stock grant opportunities based on role and location.
• Additional perks and benefits based on employment status and country.
• Flexibility of remote work, including optional WeWork access.