Remote Otter LogoRemoteOtter

Manager, Technical Account Management - Remote

Posted 11 hours ago
Sales / Business
Full Time
USA
$85,977.50 - $115,600 USD/year

Overview

The Manager will oversee a team of Technical Account Managers (TAMs) and is instrumental in ensuring the delivery of exceptional technical support and account management. This leader will act as a champion of change, utilizing a data-driven approach to decision-making and process optimization to drive long-term customer success.

In Short

  • Oversee a team of Technical Account Managers (TAMs).
  • Ensure exceptional technical support and account management.
  • Utilize a data-driven approach for decision-making.
  • Drive long-term customer success.
  • Foster professional development and team metrics.
  • Build a high-performance culture.
  • Engineer scalable processes.
  • Drive data-led change.
  • Manage high-priority technical escalations.
  • Contribute to strategic planning for TAM team scaling.

Requirements

  • Minimum of 3 years in a people manager role.
  • Demonstrated success in technical account management.
  • Exceptional skills in influencing organizational levels.
  • Bachelor's degree in a technical or business field.
  • Technical expertise in IoT, APIs, SQL, and scripting languages.
  • Experience scaling TAM teams.
  • Advanced proficiency with Gainsight, Tableau, Salesforce, or Zendesk.
  • Strong focus on driving value-based outcomes.

Benefits

  • Flexible working model.
  • Professional development stipend.
  • Comprehensive health and parental leave plans.
  • Above-market total compensation.
  • Opportunities for rapid career development.
Samsara logo

Samsara

Samsara (NYSE: IOT) is a leading innovator in the Connected Operations™ Cloud, providing a platform that empowers organizations reliant on physical operations to leverage Internet of Things (IoT) data for actionable insights and operational improvements. With a focus on enhancing safety, efficiency, and sustainability across critical industries such as agriculture, construction, transportation, and manufacturing, Samsara is at the forefront of digital transformation. The company boasts a diverse range of product solutions, including Video-Based Safety, Vehicle Telematics, and Equipment Monitoring, and is committed to fostering a collaborative and inclusive work environment that values growth and customer success.

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