Manager, Technical Account Management - Remote

Overview

The Manager, Technical Account Management will lead a team that provides proactive technical guidance and support to Gong's largest users, ensuring their business outcomes are optimized through effective engagement and strategic insights.

In Short

• Lead the Technical Account Management team at Gong.
• Partner with Professional Services to shape engagement strategies.
• Develop and expand TAM offerings to customers.
• Hire and retain top technical talent.
• Ensure team effectiveness and career growth.
• Analyze user feedback to drive efficiency.
• Advocate for customer needs internally.
• Foster Gong’s culture and values.
• Manage recruiting, training, and team processes.
• Work cross-functionally with other departments.

Requirements

• 7+ years in professional services or technical account management.
• 3+ years of people management experience.
• Strong communication skills.
• Ability to build trust and lead by example.
• Technical foundation in API integrations and database concepts.
• Experience with CRM platforms like Salesforce and HubSpot.
• Ability to distill complex concepts for non-technical audiences.
• Cross-functional collaboration experience.

Benefits

• Medical, dental, and vision plans.
• Wellbeing fund for a healthy lifestyle.
• Mental health benefits including therapy.
• 401(k) program for retirement.
• Education stipend for personal growth.
• Flexible vacation time.
• Paid parental leave.
• Company-wide recharge days.
• Work from home stipend.