Manager, Technical Account Management - Remote

Overview

As a Manager of Technical Account Management at Wiz, you will lead a team focused on customer success in cloud security, ensuring satisfaction and collaboration across various departments.

In Short

• Lead, mentor, and motivate a team of Technical Account Managers (TAMs).
• Collaborate with Operations, Sales, Renewals, and Marketing teams.
• Manage account escalations and ensure timely resolutions.
• Maintain knowledge of the Wiz platform and emerging cloud security threats.
• Help customers maximize their Wiz investment.
• Identify and resolve technical issues to ensure customer satisfaction.
• Advocate for customer needs across departments.

Requirements

• 7+ years of experience in a customer-facing technical role.
• 3+ years of experience managing technical teams.
• Understanding of cloud services and security best practices.
• Familiarity with container technologies like Docker and Kubernetes.
• Proven track record of mentoring technical teams.
• Excellent communication and interpersonal skills.
• B.S. in Computer Science, Engineering, or equivalent experience.

Benefits

• Work in a fast-growing startup environment.
• Opportunity to make a significant impact.
• Collaborative company culture.
• Focus on employee growth and development.